problems with setting rates


Hope well and wonder if anyone can please help.

I have three problems.

1) We have 2 apartments which guests can book using different room rates for the number of guests staying. On one of our apartments we have a Standard rate for 1,2,3,4 & 5 guests, but on the Non-refundable rates for this apartment it only shows rates for 1,2,3 & 5 guests. No Non-refudable rate is shown for 4 guest option.

2) The other problem we have is that the discounted (10%) Non-refundable rates do not match up to the different occupancy level rates shown on the standard rates?

3) On the home page for viewing our place there are errors in the text. e.g. It states "Free airport transfers" whilst we only offer this as aoliad option and this is specified in the details we submit.  How can we get these errors corrected?

Thank you very much.




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Sharonpowney 4 years ago

You have posted this on the partner forum so we are not able to help you with this problem as we cannot look at your setup.  Contact the booking.com help team using the Inbox icon on Extranet.

Thefriendlymoose1 4 years ago

Thank you. I managed to find the "help" option and received excellent support and all is sorted. Thank you.