Promotional Channel Rates

We are getting promo channel rates with most reservations. I am trying to stop them but I cannot find a number or email to try and remedy with booking.com. Any suggestions?

BrookAve 3 years ago



see below for contact.


Sounds like you just need to logon to extranet and pause/snooze or opt out of any opportunity programme you enabled.

e.g. Genius, visiiblity booster etc.


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox