rate plans


Can you pls let me know how can I adjust cancellation policy to be specific number of days I choose?

Currently I only have option 5 days, 14 days or 0 days.

Many Thanks,


BrookAve 2 years ago


Reminder this is Partner Hub, not BdC Partner Support Team. They will never see these posts.


We cannot help with Finance or Action Requests. For that you need to contact them directly.


Hi Martina


  • Open the property policy page 
  • Click EDIT On the Cancellation Policy
  • Under Specify Conditions, use the drop down.
  • There are 11 options to choose from.


Also on the policies page 2 rows down second pane is Cancellation Exceptions, click Edit to see them.



Message or Call BdC Partner Support

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind Regards,

Be Safe, Be Well


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Martina Stupakova 2 years ago

Great thanks, where about i can find property policy page?

I don´t see it.