Re cancellation of one room

Hi we have a booking from *** for a twin and single for last night and tonight, unfortunately she can’t take the single and had requested a cancellation of the single room, we have no problem with this but she is having difficulty since yesterday contacting Booking.com and then you ring us(O’Loughlins) for approval, can I get the number that she has to ring or indeed can ye cancel her single room for two nights 

kind regards 

O’Loughlins miltown Malbay 

BrookAve 3 years ago

Below is the method , steps I use, and it has served me well.


  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.