Dear we have a recension from a guest from September last year, problem was that apartment has been empty for many months, because hotel has close 6 months earlier. Ca we take away that bad recension because no we make a totaly upgrade.

BrookAve 2 years ago


'A No Show Reservation for September 2020'


It sounds like you are saying some one booked a reservation last year for September 2020, did not show up, and had not prepaid, and then you got a commission invoice.


You simply need to mark it as no show by message Partner Support the reservation number and explain the guest never turned up nor cancelled.  



Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards