I had a double booking and definitely a glitch on the system, how do I request a refund for my guest who paid and  was unable to stay> 

BrookAve 2 years ago




Simply contact the guest and ask them to initiate it on their account , thne you will waive the cancel policy fees.


Consider offer a direct booking discount/offer, and or changes of dates.



Worst case you can either click Request Cancel on their details page, wait for them to action the link in a notification



or contact partner support when its short notice. 

Warning: relocation invoice may be issued




Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox