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Shobana

REQUEST TO CANCEL ROOM

Hi, I am from Sentosa Villa. Property ID ***.

I request to cancel this booking because our room is over booked. Please waived the cancellation fee.

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Shobana 3 years ago

The booking number is *** under name ***

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Shobana 3 years ago

Another reservation that need to be cancel 

Booking ID - *** ***

Please advise us further.

Profile picture for user sharonpowney.hotmail.co.uk s
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Sharonpowney 3 years ago

Have you tried contacting guest and asking them to cancel?  Booking.com will charge you a relocation fee. 

You have posted this on the partner forum so we cannot help with this.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

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BrookAve 3 years ago

the process I follow is

  1. message the guest of the cancellation and refund is about to be started, and once they get the next email notification they must click on agree to start the refund process  

     
  2. Now click on Request Cancel, and choose option2, wait for them to comply, then chase if needed.

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