Reservation

Can we cancel a reservation by ourself (hotel), when somebody booked a room bei booking?

b

11

BrookAve 1 year ago

welcome

open the details page
message the guest of intent to cancel and or include ask for change of dates
now click request Cancel
1. if urgent and cant wait for guest to reply choose option 1
2. if not option2 and wait for guest to receive system notification and they click a confirm link
now if needed expedite by phoning Partner Support or wait for system to update and mark as cancelled, you will get a notification also.

no one here but us leprechauns , contact partner support.

Remember this Partner Hub is not a direct line to any support team.
So never post action requests here, nothing will come of it.
Always message or phone Partner Support directly instead. Method #4 Public Phone List

Click on my name for more guides