I have a problem with guest which will come in Semptember because he has written me a massage that he will come with totally 10 person to our house which is not allowed. I want to cancel this reservation because it is breaking our standards but it is not possible for me. What should I do to cancel this reservation??

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Ivana - Commun… 1 year ago

Good afternoon, 

When a guest makes a booking, their reservation is confirmed immediately. So it’s not possible to reject a reservation.

Depending on your policies, a guest may be able to cancel their reservation using a link in their confirmation email or via their Booking account. In some cases, you’re able to initiate a cancellation request if a guest asks you to do so, or if there are issues with guest payments. See this article for more information.

For help on what to do please contact the Customer Service team.

All the Best