I had a reservation the Person who booked send someone else to stay without informing us. Is that ok? Do I need to accept them?

BrookAve 2 years ago


yes that perfectly normal, you should accept it.


But yes I agree they could have at least message to say who would be coming, either way you just ask fir ID on arrival or before like I do.


Never post action requests here, nothing will happen

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox