A guest contacted me to cancel a reservation. I told her she would need to contact you to cancel it. I messaged her twice and emailed her once. I have not heard back from you or the guest to confirm it was cancelled. I do not want to be charged for a guest that cancelled. Please confirm it was cancelled. The guest was to stay on October 24 (our only guest through booking.com on the date.
Welcome to Partner Hub, addressing only Partners, not BdC Support.
This is the normal process I share to cancel as a Host: Go to step 5
If Request Cancel is greyed out then contact BdC support to do it for you.
Send the guest a message to appologise for the misunderstanding, and the BdC will be processing it soon.
Cancelling the (over)booking as a Partner
Note: Please rename to a proper name like a short name for your property or your actual name. Its more professional and more relatable.
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