reservation - ***


This booking is for self isolation. For the safety of Hotel Guest and Staff the management is refusing Self Isolation bookings. The Front Office has cancelled this booking from our system.

BrookAve 3 years ago



Reminder this is partner community and not Support team.


Remove numbers above or the auto bot will remove them for you.


Above is only a statement and no actual question.


You need to mark the reservation in Extranet details page , click on cancel.

If 48 hour warning message then :


Extranet > Inbox > Booking Messages, 

click on right, the See Contact Options,

Choose Reservations, cancellation. Click on Contact us at bottom.

copy paste booking number in.

Enter message confirming agreement, and they will get to it when they do.


Kind Regards