Reservation from last year

Reservation under serial number *** on the name of *** ***. Arrival time was November 1st to November 8th. The quest were unable to come due to the situation with Covid.

In order to meet the needs of the quests, since it was a non refundable reservation, we moved their arrival date.

We arranged all this with the guest via messages on booking. However, these messages are no longer visible to us, and as the time of arrival of guests approaches, we must find a way to get in touch with them.

As this is a reservation that is not older than one year, please return our guest contact.


Best regards,

Ivona Dević

Residence manager

BrookAve 2 years ago


Unlikely to happen but try contact partner support.


Hi Ivona, 


Never post account action requests here, nothing will happen.


Message support instead



If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox