Reservation ref ***
Our rooms are closed on the calender and no notification came through on our e-mail, but a reservation was made for B&B for tonight. As we are making changes to our breakfast room we are not open until 9th November.
We are unable to accommodate the guests for tonight, fortunately they are able to stay elsewhere.
Are you able to explain how this has happened?
Also this has happened twice before in the summer when a guest telephoned and the system was showing availability, but my calender was closed?
Please can you tell me how I end the contract with Booking.com