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Reservation/Emergency
Dear Partner,
We have received a reservation with
Booking reference number:
***
but due to COVID 19 we have our availability closed until 8th o July as our hotel is closed until then,
Please cancel the reservation free of charge and inform us,
Kind regards,
Seems strange that there was a booking if you are closed. Did you change the system to mark this?
You have posted this on the partner forum so we cannot help with a reservation. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us