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Reservations
Hello, We are writing to we forgot to inform booking.com on our guests who did not show, show, or canceled all together. I just needed help in figuring out how to do that on our end.
If the guest did not show, just go into their reservation in Extranet and tick the box 'no show'. If they showed up you don't need to do anything. If they cancelled you don't need to do anything, as long as they did the cancellation on the system.
You have posted this on the partner forum so we are not able to look at the bookings or your hotel. If you need to message the booking.com help team using Inbox icon on Extranet.