Reservstion mistakes - mine or the system ?

I have got some troubles with reservstion and because of that some of potential guests have cancelled their reservstion (I suppose). Lets say I have 5-10 of July already booked what means that 5th guests come and 11th they go. At the same time other guests try to book 1-5 July AND THEY ARE ABLE TO DO THAT while 5th means is a last night so they normally supposed to leave on 6th !!! Because of that one Day coverage I think I got already two or three cancellation. What AmI gonna do with that ? Any ideas ? Greetings

BrookAve 2 years ago


HI Marcin

No, so how it generally works is , Guest books Check-in date, and a checkout date, not the day after it.


so 5th -10th july , guest checks out on 10th NOT 11th.


as for a second guest is able to book 1st to 5th July, yes that would be correct.

They need to check out by 12 noon (12:00)  and then the guest for 5th-10th can only come after say 3pm (15:00).


Its all about timing and enforcing the allowed check-in times. 


If the property is shared or there is place for luggage to be stored you could :

  1. Have the Guest checking out , place their luggage in a place to get later or
  2. Have the Guest arriving early drop off their luggage to then go off to do stuff before the allowed check -in time i.e. after 15:00



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