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Respond to guest review that does not have a comment
Hey,
I would like to respond to a rather negative review from a guest. However, since they did not comment I can't respond and explain or elaborate on the negative review. I would to make a scene, in fact there are perfect explanations for the grieves of the guest.
What can I do at this point?
Hi
So long as it's within 7 days from checkout, your only option is to message them, explain to them and ask them to revise.
There are no other options
Merry xmas