Restriction

Hi Leila

Remember the golden rule : Once its booked it cant be cooked. Its generally considered a no-no to cancel a booking due to a mis-pricing  , incorrect set offer etc.

The best you can do is find the root cause and fix the pricing.

As it will cost you more if you cancel and then BdC will issue you an invoice for the cost of relocation which could actually be a higher rate than your own.

Without seeing your calendar list view for that Room type its hard to say.

Check the Rate plan for that room and make sure the minimum is set.

Expand the calendar list view by room type, and expand the restrictions and promos, review the min length of stay values for those dates and nearby dates.

If still stuck phone partner support to review setup.

Some info to digest:

Managing Availability by BrookAve | Booking.com for Partners

>>

• How-To Enable Extended Fields in Calendar List View
• How-To Setting minimum stay and context
• HowTo : Restricting Check-in Day of the week and Checkout Day
• How-To Last Minute, Same Day Limitations and Min Adv Reservation Extended Field

Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.

For when its urgent never post here go straight to phone method ,as per below.

 Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us

Kind Regards