To retreive Customer Service email

Dear Team,

I found that email : customer.service@booking.com is no longer valid?

It is very practical contact and easy to access rather than to search through the extranet in order to find the hidden point of contact and all that automatic responses.

You should consider to reactivate this important customer service email as it is very helpful for the users from hotels side.

Thank you,

Chutimas from Pullman Pattaya Hotel G



BrookAve 3 years ago


HI Chutimas,


There is no such email address for Partner Support.,

We are Partners not Customers.


Contacting Partner support does not include via email as a method.

Here is how to message or phone BdC Support, see visual guide link below.



Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.  


Kind Regards



kriton tornaritis 10 months ago


Booking.com B.V.

Oosterdokskade 163

1011 DL


                                                                        24th May 2023


To Whom It May Concern

Re: listing a property at: 1 Impasse de la Source, Saint-Tropez, France

My wife Rebecca Tornaritis has an account with booking.com with the email rebecca@carre.ro. She found a property on your site. She received instructions to pay directly to the account, which we have done.

We found that the property listed on booking.com was not real and was fake. Booking.com must have systems to check fraudulent registrations and posts. These Fraudulent Reservations/Bookings and Lost Revenue are a result of a Lack of prevention or care by booking.com. The Lack of prevention or care by booking.com was escalated to fraud as a deliberate act of deception intended for personal gain or to cause a loss to another party.

This is unacceptable as we have made all travel arrangements.

My wife will contact customer service to escalate this incident to management for greater problem resolution. In case we have not received a proper answer, we reserve our legal rights for any damages and will follow a complaint to the appropriate authorities both in Europe and the USA

Looking forward to your response


Criton Tornaritis


Tornaritis & Co. LLC

16 Stasikratous

Nicosia 1065 - Cyprus


Tel: +357 22456056

Fax: +357 22664056