To retreive Customer Service email

Dear Team,

I found that email : customer.service@booking.com is no longer valid?

It is very practical contact and easy to access rather than to search through the extranet in order to find the hidden point of contact and all that automatic responses.

You should consider to reactivate this important customer service email as it is very helpful for the users from hotels side.

Thank you,

Chutimas from Pullman Pattaya Hotel G



BrookAve 2 years ago


HI Chutimas,


There is no such email address for Partner Support.,

We are Partners not Customers.


Contacting Partner support does not include via email as a method.

Here is how to message or phone BdC Support, see visual guide link below.



Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.  


Kind Regards