Review
Dear colleagues, I am writing to you in order to controversial reviews of our facility by Ms. *** (no reservations ***) Rather, that in our house the other and longer than planned during this period expressed deep gratitude for the hospitality that you will see in the messages that we exchanged and which I am sending you as proof at one point she asked for an additional heater (she got as many as 2 extremely good heaters) and everything was fine until the moment when I was notified by the pulse app about the new review, where it concerns 1-10 of us accommodation rated with the lowest possible rating. My question is whether there is a way to remove this false comment that in a sea of positive comments (93 comments and an average rating of 9.5) makes a problem in my business in these difficult times, when we are with micro companies and you as part of the best notebook companies in huge losses. Thank you for your understanding, I look forward to hearing from you. Greetings Jelica Aleksić Rent a room Aleksić
Hello!
Since this is only a Partner Community please resend your message request through your Extranet inbox directly to BDC.
Thank you.
Hi Jelica ,
1. welcome to the partner 'only' forum.
2. The review /rating and comments will never be removed by BdC. It doesnt actually break a rule.
3. crappy reviews from a crappy guests , is the norm. theres only one thing you can do.
All you can do is reply :
" Thank you for taking the time to leave a rating and feedback.
However it is equally important , feedback is only constructive and not generic statements with no examples.
As nothing can change, improve etc if you do not share facts.
This can lead to misinformation for other potential guests when you post false information in feedback instead of sticking to constructive feedback.
Note: Leaving a false low rating will result in you being blacklisted, think before leaving fake review and comments.
Thank you kindly"
You should have added your property to your profile so we can view it ,and the review, please do so now.
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Thank you so much, this was werry helpful.
Kindly, Jelica