Yes thats normal as nothing is linked to overall rating. Its not computed nor calculated, its entirely at the discretion of the end user i.e. guest .
Plenty have complained on here about it, but nothing yet to come of it as far as I know.
Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
this booking number was for a stay on 5/18 for 1 night for 2 rooms, there is some type of payment error, that very well could be on the hotel's part, I needed
Hi Sue /Neil,
Yes thats normal as nothing is linked to overall rating. Its not computed nor calculated, its entirely at the discretion of the end user i.e. guest .
Plenty have complained on here about it, but nothing yet to come of it as far as I know.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
Thank you! ?