These are their own stated conditions for reviews, contact support via Extranet and quote @Evana Ghidinelli (Booking.com staff) at them, you might be lucky and win a removal BUT remember to insist that the erroneous score is removed as well, not just the written part.
You will note that BDC say one thing but do the opposite. If you use the search box at the top of the page you'll find the very many threads complaining about the broken review system and total disregard from BDC....
this booking number was for a stay on 5/18 for 1 night for 2 rooms, there is some type of payment error, that very well could be on the hotel's part, I needed
Have a look HERE.
These are their own stated conditions for reviews, contact support via Extranet and quote @Evana Ghidinelli (Booking.com staff) at them, you might be lucky and win a removal BUT remember to insist that the erroneous score is removed as well, not just the written part.
You will note that BDC say one thing but do the opposite. If you use the search box at the top of the page you'll find the very many threads complaining about the broken review system and total disregard from BDC....
like THIS one.
Thank you so much! Very helpful!