Room details in backend don't correspond with front end

Below is my room information. Yet on the front end it is indicated that Deluxe rooms have balconies.

This may cause issues with guests expectations.

How do I solve this issue?


Thank you



my pic

BrookAve 2 years ago



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Bas


Something I picked up on .... You used the term backend and front end. Please define exactly what you mean.


It makes me think you are using a Channel Manager.


So long as you correctly setup Room details  and Facilities & Services, it should display fine.


I cannot see your  Listing as you have failed to complete your Partner Profile with the - VIEW MY LISTING link. See guide below.


It also could be a glitch and you just need to message BdC Partner Support for them to check it to confirm.



Contact  BdC Partner Support, as per the visual guide below or the short version here:




1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then click See All contact options, click call , phone number is revealed






Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile