Room rate issue


I am having a problem regarding setting hotel rooms rates, As currently, it is set at 50$ per night, however, I am receiving a reservation at 20$ per night. I have no idea how that's happening.

Please if you can guide me that.

BrookAve 2 years ago


check promotions and genius setup (dynamic pricing)



best to contact Partner Support for  assistance 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Profile picture for user Janita - Account Advisor j
Janita - Accou… 2 years ago

Hi Luweero Hotel Apartments, 

I would recommend opening the extranet and going to Reservations > find the appropriate reservation > open the reservation and in the middle of the page when it says the rate, expand this tile and it will explain where this rate is coming from eg. Standard rate, Genius rate. 

Alternatively, reach out to your account manager or the Partner Services team via the Inbox tab > Booking.com messages.