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Anthony Killeen
urgent

Scam Bookings

  I have had the following booking.  I believe it is a scam.   The details are:           

Booking Ref.  ***  IATA/TIDS code: ***

  *** ***   2 guests              Jul 16, 2021        Jul 17, 2021         I told the guest that it was too late in the evening to accept the booking for the Covid Cleaning Regime as I was suspicious of the reservation.  A French citizen with a preferred language of English and lives in Bangkok is unusual.   I have checked the address given in the guest details which is stated as

30 08 Prudential Tower, 19 Cecil St bangkok N/A

There is no such road or building in Bangkok.  The address appears to be a mashup of the Prudential towers address in Singapore.

This should be flagged up by Booking.com's Fraud Team if there is one.

 

Booking.Com  should not process any payment or charge me any fees for this booking.

Best Regards   Anthony J Killeen          
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BrookAve 2 years ago

 

  1. even if its unusual its not impossible.
  2. that address is for bookings via the sister site /service known as Agoda.
  3. its not fraud its all the same company/network of OTA websites owned by Booking Holdings.

 

 

else

contact partner support, see 3 methods below.

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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Anne J Carroll 1 year ago

I just received a booking for this same address yet the person is supposedly from Bolivia?? Can booking,com flag this address and prevent bookings? I dont have a credit card payment system, just cash when they arrive and so if they don't show it's ok. but I resent them holding my calendar hostage when they appear to be bogus and don't intend to travel.

Profile picture for user Jarratt - Account Advisor j
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Jarratt - Acco… 1 year ago

Hi Anne, 

 

It would be best to contact Partner Support per BrookAve's steps outlined above if you have reservation specific questions, they will best be able to help. 

 

You may want to consider joining Payments by Booking.com if your property is eligible. Here is some further information about the features and benefits. For guests that pay online via Booking.com, the revenue is guaranteed. 

 

Once a booking has been made you could also consider messaging the guest and ask some questions about their upcoming stay so that you can prepare for their arrival e.g. confirmation of arrival time, can you help with any recommendations for local activities, etc. This may give some assurance of their intent. you can set up and save a message template (via property tab > Message Preferences) which makes it quick and easy to send this out to any or all future guests. You can optionally choose to automate this to be sent after booking, or in the lead up to arrival. 

 

Kind regards, 

Jarratt

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Sealand 1 year ago

February 2021 Pasadena, CA:   We recently received a booking with the above address and the non-working phone number of +1 203 564 0799. Convinced, based on the above and our research that it was a fraudulent booking, we responded with this message to the guest:

Hello [FIRST_NAME], we tried to contact you because the address provided for this booking, 30 08 Prudential Tower, 19 Cecil St Bangkok does not exist in Bangkok, TH but rather is partially located in Singapore. This address and the Stamford CT, phone number (203) 564-0799  have been associated with numerous credit card and booking difficulties of which we recently received a security flag on this reservation. We welcome your visit, but per our terms of service on arrival, you will need to provide both the physical credit card ending in XXXX and a matching government-issued ID in the same name of [FULL_NAME] for scan/verification. Please be aware, we do not accept named reservation substitutions nor 3rd party payments. If providing either of these identifications is problematic or unavailable we encourage you to cancel this reservation immediately and seek alternative lodging arrangements as we may not be able to assist you upon arrival. We would also ask for you to confirm your intended time of arrival on [CHECKIN_DATE] at your earliest convenience.

The guest subsequently contacted the property and had no idea of the address which is Agoda's nor the phone number given to us, but they were certain that they had input their correct address and phone from the booking made in NY. They subsequently gave us their correct mobile phone number and the credit card charges went through with Square using 00000 as the zip code without a problem. 

It appears that if a guest in the USA uses the Agoda system from Singapore in translation with the Booking.com system it just uses the above address info. Your mileage may vary, but I've listed our experience as a benefit to others that the reservation was in fact legitimate.  Wishing you all the best. 

 

 

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