Search Results

I have 2 properties in 'North Ward, Townsville, North Queensland, Australia' . The first one appears in search results for Townsville, the second does not. It only appears under 'North Ward' a suburb of Townsville. I receive lots of bookings for the first booking but none for the second. I have contacted Booking. com several times asking to appear in search results for Townsville instead of North Ward but I keep getting silly answers. I think they must be computer generated because they are of no help at all. I tried to phone for 2 hours this morning. I got transferred around, cut off and told they cannot help me. As there are other North Ward properties appearing under the Townsville search I can't see what the problem is. Has anyone had this problem before?