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smart flex bookings

 If a booking is made for 2 nights or more under the smart flex system and only one night gets re-booked by Booking.com where does it say in the T&C of these bookings that you only get  paid 50% of the remaining night that they have not managed to re-fill with a new guest. Can someone please advise me with this question.

 

Deborah.


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Isle of Wight … 1 year ago

Booking.com are great at setting up numerous payment (cancellation) policies that benefit the guest but damage the host/partners income. The best thing you can do is ignore these, or at least make sure they are all turned off. Stick with payment up front using Payments by Booking.com and set all dates to Non-Refundable in the calendar (don't use the Non-Refundable policy as this gives a discount too).

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Andy 1 year ago

I'm not aware of this.  I've had BC partially fill a cancelled Smart Flex booking and the remaining nights BC have paid my going rate, along with their commission of course.

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Isle of Wight … 1 year ago

Smart Flex has created more issues than it solved when it replaced Risk Free Reservations .....

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Downtown Rising Sun 1 year ago

In our case, they did not pay us anything for a cancellation that happened during the ""smart"" flex period!! They claimed that this is due to the fact the guest's card was invalid. I texted them 10 times with the terms of their own policy, just how they advertise it on their own website and asked them to show me where it states that this risk on the host. I got the usual copy/paste replies not relating to my question......I called them and some agents understood that this is completely dishonest but could do nothing about it and others keep repeating the script.

I am pretty sure that all of these deceptive policies are illegal, but that's the world we live in. They simply don't pay you what they agreed will pay and what can you do? Their attitude is "take it or leave it" knowing there are effectively 2 players in the market....