c
1

Smoking guests

We want to close off our room to smokers completely. We have ticked the non-smoking room, but we just had smokers book the room and it cost us a lot of money to get the smell out and dry clean certain bedding. It wasn't worth the cost of having smokers. Stating we have a non-smoking room, doesn't exclude smokers! They can smoke outside and the stale smell of smoke lingers in the room and bedding, when they return to room.

What can we do to avoid this again please?


b
11
BrookAve 1 year ago

 

Hi Cathy,

 

Theres not alot you can do other than have it in the rules .

you could potentially ask for a deposit as a deterrent.