Speaking to a real person on how to get into our extranet without getting a message or a call.

Good morning. I am based in EAst London, South Africa and I am extremely frustrated because I cannot get into my dashboard and I am expecting guests today. I have tried the sms and the call route and I am not getting any messages or calls. To get hold of booking.com agent is just as much of a  nightmare as well. I try and call and click all the options and then it takes me to another option to click. You have to click a bunch of options. Please may you help me get a phone number to speak to a real human to be directed on what to do. I do not want to speak to a machine or to a recorded message. please, I need to speak to a real person. Thanks. My number is +27826851206