Terminate listing - urgent

The listing is for my mothers property.  She passed away on 31 July and the property is no longer available.  I have emailed booking.com and also followed the steps on how to terminate the listing but we still have people arriving at the property who are booking online.

Mimi Lu
2 years ago

Hi Jackie, 

I am very sorry to hear that, hope you are doing ok! In order to terminate the property on Booking.com, please call 888-850-4649, then dial 2 to talk to a partner support specialist, with your property ID ready, some one will be able to help get the property closed as soon as possible. 

Jackie Green 2 years ago

Jackie is dead, do you not understand?  I am in South Africa so 888 numbers do not exist here and you dont give an international dialing code.  The owner is dead so the property is no longer available.  Your clients are phoning me and screaming and shouting at me, even right after my mothers funeral.  The listings show blocked, how are people booking?


Profile picture for user Jarratt - Account Advisor j
Jarratt - Acco… 2 years ago


Hello, I'm so sorry to hear about your mother. My colleague has referenced your username, sorry if this caused additional stress.


There may be people arriving that had made bookings before you blocked the property for sale online. If you call our support team they will be able to help contact the guests to move their reservations to alternative accommodation.  


You will find contact details for the support team in the extranet by clicking on the Inbox tab, then choosing 'Booking.com Messages'. You can access the contact number by clicking 'other options' on the right hand side, and following the prompts. 


If you can't access the extranet, the link below has public support numbers you can call. There are two for South Africa, I've copied them below:



South Africa   -   Cape Town   -   +27 216812983

South Africa   -   Johannesburg   -   +27 101402059



For other countries the support number numbers are listed here on the Partner Hub


Best wishes to you and your family,