We are here seeking some advice regards to some guests that making troubles for us.
Long story short, the guests are not happy that we declined their request for free cancellation. And left bad review on google, we are ok that they left the reviews. However, they made another reservation for many people now to block our weekend, even they dont want to stay, we believe he just going to cancel the reservation right before the free cancellation period.
So we are seeking some advices, is it possible to cancel their reservation from our end (as hostel), or any other advices?
Thank you, and looking forwards to any advices.