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Unreal guest review.

good day dear partners. booking reservation number : 3704528509.

very strange situation happened to us that effected so bad on our property and we request your help as it possible. 

reservation owner arrived so late night and we could to don't get him so late, but at the all we got him, because very hospitable as you can read ina lot of guests reviews. at the start he looked polite and normal person than happened accident. 23\06\2022 around 22;00 hour, Russian solo travveler came back from city in drunk condition. in reception were owner and Ukrainian guests speaking about war details in Ukraine. after hearing a topic of speaking, solo traveler starts agressive and impolite actions and speakings to the direction of ukrainian guests. we requested from solo traveler to leave our property, and he left us. at the all we can say that he didn't live at us completly but we didn't change reservation details, because we had already collected reservation payments and we wanted to also pay commision for reservation. aggresivily gone guest performed his review as real (he copied and wrote also good coments, but main part of his review was fake and aggresive). you can check almost hundred guest review and compare with them. later we thought that we could mark reservation as no-show, because he realy spent just some hours at the property and he was gone, but at the all review remains and didn't disapeared. we don't get this reservation review and we request to delete this review as soon as it is possible. also we request to have in invoice consederation that we have collected a payment from this reservation and we have to pay commision sure. also we request this user to be blocked from our property to never make reservation at our property.

waiting for your feedback.

kind regards. 

Nakashidze's Apartments Administration.


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BrookAve 1 year ago

 

  • sorry to hear such a vile red kraught was in your property. 
  • But you cannot post action requests here ever, as nothing will come of it.
  • Best to just phone partner support or first message them via extranet in detail the circumstances.
  • I agree I would have throw him out on his arse too.

 

 

 

 

 

 



 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

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