Please help How do I get talking to a human being at Booking.com as the situation is serious.  My house is being sublet to Booking and Airbnb.  This was discovered by me when I visited the property to check on damage.  The serious repairs needed require my tenant to be put into temporary accommodation (which I pay for) whilst repairs are carried out.  He is refusing to do this.  I have informed Environmental Health, HSE, Fire Dept of the dangerous state of the property.  I want to inform Airbnb and Booking that they are sending guests to an unsafe house but I cannot get through to anyone  Has anyone an idea of what I can do to get in touch with these companies.  The Help Centre needs a booking reference and pin number to send a message and I am not a guest so that route is not available to me.  Thank you in   advance of any advice you can render.  Sarah

BrookAve 2 years ago




strong reminder : customer service will never be the route, as only guests can.


partner support  is, 3 options below.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox