t
1
Troodos View

Very young guests

I am having a problem recently with young guests booking my apartments.  I have put an age restriction to the booking policy of not wanting guests under 27 but Booking still book 19 and 20 years old. What do I do?

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BrookAve 2 years ago

 

contact support to review your setup.

 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

t
1
Troodos View 2 years ago

Well did all that.... after speaking to a booking rep at the help line I was told there is nothing they can do to stop young people booking!! So i said what is the point of putting an age limit in my policies if you can't implement it? The system needs to change. Just by them asking for DOB at the booking point should sort out who is eligible to book. 

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