We are closed yet we received a booking

We received an email from booking.com advising of a reservation for April 5, 21 yet we are unbookable for this period.

When I check for the details of the reservation to contact the guest, booking.com says there is no reservation.

I try to contact booking.com about the above issue and the system is asking for a valid reservation despite my giving them the reservation number provided in the email.

Any help will appreciated.

G Ake

D'Nest Inn

Profile picture for the user m
M Adamopoulou 3 years ago


Maybe, it’s better if you contact your local BDC office to support you...