At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
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We need to close our property from Feb 1st to April 30th. We have one guest booked on Feb. 19th. What can we do
We need to cancel a reservation because we are closing
We snoozed the property and emailed customer service that we needed to cancel the reservation due to closure. We were informed that we need to provide alternate accomodations to the guests at our cost. :/
thats only if the guest does not agree to cancel or change date, they are not paid to tell you that.