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We regret to inform you with this letter we are terminating the Accommodation Agreement and are closing your accommodation on our platform due to a material breach of contract (please refer to article 7.3 c) (ii) of the General Delivery Terms).

The following message has been received

Dear partner, 

We regret to inform you with this letter we are terminating the Accommodation Agreement and are closing your accommodation on our platform due to a material breach of contract (please refer to article 7.3 c) (ii) of the General Delivery Terms). The suspension is effective immediately.

The termination is taking place because at least one of the following behaviours has been detected:

1. In some reservations the guest stayed at your property but the reservation status has been modified incorrectly on your end in order to avoid paying commission. 

And/Or:

2. In some reservations the guest has been asked to cancel the reservation made via Booking.com and make a direct booking at your property. 

These behaviours are not allowed per contractual terms.

We kindly request you to honour all outstanding reservations you have on our platform prior to the effective suspension date, regardless of whether the date of the guests’ departure is before or after the date of suspension.

In accordance with the terms of the Accommodation Agreement, we also request you to pay any outstanding commission due to Booking.com BV (plus costs, expenses and interest, if applicable). 

If you have any questions, please reply to this message and a member of our support team will get back to you.

Thank you,

Fraud & Abuse Team

Booking.com B.V.
=========================
=========================
Peace, mercy and blessings of God ..
(We are Elite Al Hamra - Andalusia) Our ID number is ***
We were surprised, on Thursday, February 25th, to the arrival of a message stating that the possibility of booking the accommodation through Booking.com was closed, in violation of the terms of the contract.
Because of one of the following reasons:
A / Amending one of the reservations to avoid paying the commission
B / trying to persuade an inmate to cancel the reservation
We inform you of the affirmation of the existence of a misunderstanding: -
1- We made a motivational policy for months for the reception staff. Every reservation comes from the Booking.com website. We reward the employee by spending approximately 5% of the reservation value to provide the guest with the maximum degree of hospitality (it is in the interest of the reception employee to keep the reservation and not to request cancellation)
2- The presence of the inmate of reservation number ***, ***, and on the date of check-in 2021-02-24 and fled without paying the account, a report was submitted to the Booking.com site, and the inmate was banned from booking again with us, and the booking site was contacted. Come and inform us of the possibility of making a no-show (the closure may be due to this inmate's complaint)
3- I think it is a problem with the system, as the automatic modification of reservations feature was activated by the guests two days ago, so that guests can modify their reservations without the need to communicate with the place of residence, and more than one notice of reservation modification has already been received.
  
So please help us solve this matter
 Greetings and appreciation to you.


b
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BrookAve 3 years ago

 

 


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


 

For when its urgent never post here go straight to phone method ,as per below.

 


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  2. Select ‘Booking.com messages’.
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  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
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*** public main lines via Where you can reach us

 

 


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Kind Regards

m
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Mohammad Majib… 1 year ago

We are surprised as well, I manage online reservation work for couple of Hotel, one Hotel recently terminate contract. Interestingly, owner doesn't know anything, even i also doesn't know anything , what's reason they terminate.  Even if you want to talk even there is no one to help you. 

Recently, i have seen , such a big company  there is no co-ordination, what a  policy !!! without reason  you are loosing your partner who is not guilty. This is very simple logic, if got any warning specifically, management may ready to take action.  But there is question to close the property sometimes. Because it will be very tough to do business with new Partner, regular overhead is running. 

Another hotel, i maintain - what was previously booking.com 70-80 % online booking,  now comedown 10%. last month i have seen almost 60% booking received by another OTA partner. If same policy going on , very soon booking.com will crack down.

If there policy is going same way, it will be disaster very soon.

Which property terminate recently, he already decided, he will see few days, than he will take sue in court of justice. because he is link with legal site. 

Unfortunately, after Pandemic booking.com going crazy. lots of problem. some guest never visit but booking.com send invoice. They listen the guest but no minimum respect of partner.

Regards

j
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Jahangir lone 7 months ago

Has this issue resolved, we also received this message