What to do if guests arrive in larger group than booked?

My current guests who visit my apartment has arrived as a group of 6 instead of 4 guests as per their booking. Can booking.com charge them extra for the 2 extra persons on my behalf?

BrookAve 2 years ago



Technically only if they request extra beds, then yes ,else no not really.


The assumption here is that you are renting a Whole unit and not on a per room basis nor dormatory.





contact partner support and ask for video method.


PS: your partner profile is missing the listing URL so we can see it too

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Apartamentveneziola 2 years ago

Thank you for quick reply. I am renting my apartment not by rooms but as a whole. But I have different price set depending of how many guests arrive.