When guests/potential guests ask lots of questions about property
Hi there - long time landlord/owner but newbie to Booking and other platforms. I get quite a few enquiries from this and other platforms from booked guests and potential guests asking me to describe the property. I started replying rather enthusiastically...then I thought about the risk. I spent hours loading very accurate information so guests know exactly what they will get. It made me wonder
1. Why they do it? and
2. Will I sound rude if I give minimal information and politely refer them to the site.
I own a few properties and I am worried I will overshare information and end up creating expectations additional to what the property actually offers. Am I being too cautious?
thank you in advance to all of you experts out there!!
I think you can share lots of information without the specific location. I always try to be as prepared as possible when I am a guest, so I understand when I receive lots of enquiries. Myself and my family have specific dietary needs so I need to know that I will be able to get to an eatery relocation that is convenient.
It might seem like a pain but it’s a job after all.
Thanks Blue Canary I don't mind doing it, I just wonder what else they need to know.
Hello! Classetter and welcome to the forum. Most guests ignore any messages send to them. Very strange that yours request so much information. I guess you have to share info if it’s request it.
Answer to the best you can. Usually questions are asked about the property and not so much about the location. My experience is that potential guests who ask a lot of questions are not booking with you.