Why can't I see more details about my guest i.e area they are from

I used to be able to click on guests name and find out if they were good guests, how long they've been with booking.com now I can't see anything. Just had a booking for tomorrow and I don't know if they from Auckland which are on lockdown .

BrookAve 2 years ago





Simply phone or message them a photo ID with address on it or both a government issued ID and top of a utility bill.




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 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards