Why isn't my property being approved?

Its been over 2 weeks now that my property hasn't been approved. My property is based in Naran, Pakistan. So now what should I do about this? I don't have any way to contact booking.com customer service as it does not exist in Pakistan right now. It has been stuck on this step for the past 2 weeks.

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Ivana - Commun… 1 year ago

Good afternoon Saif,

Thank you for your message.

We want to make sure we give you the right support for your situation. 

Please contact our support teams directly by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message)  or tap More on the Pulse app

We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages

Booking.com has also published a list of publicly available support numbers per country on the page I have linked here, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers by following the above link to the Partner Hub.

For more information around location verification and setting your property live, please have a look at Hot Tip #1 - Location Verification and Hot Tip #5 - How to set the property live?.

All the Best,