Wrong location

Hello, please can you help, our listening is registered on the map as Tullibody.  We are not located in this village.

Menstrie Castle Stay is located in Menstrie Castle - Menstrie, in Stirling, Scotland.

I appreciate your help with this matter, Take Care.

Warm Regards Tracey Smith

BrookAve 1 year ago


Hi tracey

give them a call if you cannot update it via :

  1. Log in to the extranet
  2. Click on Inbox and then click on Booking.com messages
  3. Click on See contact options
  4. Choose Property details as the topic and Other as the subtopic
  5. Click on See all contact options and then click on Message
  6. In the Your message field, enter your new address and the reason for the change
  7. So we can check that your new address is accurate, under Attachment (optional) click on Browse and attach a copy of a recent utility bill that shows the new address. This can be a bill for gas, electricity, water, sewage, phone or taxes.
  8. Click on Send message

Once we’ve received your request, we’ll review it and update your address in our system. We’ll contact you within five working days to let you know that this is complete.


  • contact partner support





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