you messed up a reservation

This place to "start a conversation" was VERY DIFFICULT to find.  I've been on hold a long time on the phone and this is not user friendly.  You booked reservation #*** in cabin #11 in Rivers Inn and it shows up on my reservation system as being in #12 Maritime Inn.  I do NOT want it changed as I am COMPLETELY BOOKED.  Also he wants to change check out date to 8/12/21, your system will not allow me to do it online because you have him in the wrong cabin.  HE NEEDS TO BE PUT INTO THE MARITIME INN, CABIN #12 ON YOUR END AND LEAVING ONE DAY EARLIER SO MY VACANCY OPENS UP FOR 8/12/21.   PLEASE SEND A MESSAGE TO ME CONFIRMING THIS HAS BEEN HANDLED AND A EMAIL HAS BEEN SENT TO THE GUEST BY YOU CONFIRMING ALL THE CHANGES.  THANK YOU.  


BrookAve 2 years ago


Hi Mary,


The BdC policy is partners must manage their own availability (calendar, settings)


This means that once the calendar shows a free slot/date etc, then it is considered bookable, as per the general terms of their GDT (aka T&C), that you agreed to upon reigstering.


NOTE: you cannot post action requests here, nothing will ever happen.





Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox