On the 15th of May a guest changed their reservation dates- we had no sms notification (we had one from BDC minutes before and later that evening- but not for this booking.)
No email notification was received- we had earlier that evening from BDC and the next morning but not for this booking??
We now have a double booking- has anybody had this before or can they explain this??
I have checked all communications on our spam and cloud storage- nothing was sent to us.