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Brenda Robertson

 With regard to reservation

 With regard to reservation ***, I was never contacted to acknowledge or confirm the booking. Additionally, *** did not “arrive” at my property because he did not have directions, the address, or the entry code to enter the g

Thanks Brendaear Sirs,      

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BrookAve 1 year ago

 

Hi Brenda,

 

When you signed up, in both the terms and conditions,  the how it works guide and video, it clearly states..  all bookings are auto confirmed based on how to enable availability in the calendar.

 

By default on a new account the calendar is open, once you define a  rate plan and a room type.

 

If you don't close availability or set room type inventory to 0, the room is bookable.

 

Until you are ready to be open immediately close rooms in calendar up to a date from now.

 

I know you said guest did not arrive, so mark as no show, if you waited too long to do so, message partner support to mark it.

 

Kind regards

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Brenda Robertson 1 year ago

Aloha and thanks for your help, who do I get awhole of to get that invoice taken off my account, I would like to pay my pass invoice that is due, I am not going to pay it until matter is done.

Thanks Brenda

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BrookAve 1 year ago

Sergei - Community Manager 

 You received an invoice and have a question? Here is what you need to do.

 

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

Kind regards

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