Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started



Guest booked my unit however my unit is not available as of the moment. I have message the guest already and request to cancel his reservation but i think he haven't seen it yet.. as the host i can reject or cancel his booking?   

please let me know.. 




Hi since you have already given notice


  • open the Reservation Detail page
  • Right pane, click Request cancel
  • Choose option 2
  • Guest gets notification to accept and clicks link to do so.
  • This confirms and applies full refund if anything prepaid at checkout.


Generally that simple.


Option1 is useful when there is no prepayment. many scenarios, including deposit not paid in x hours or x days, as set by you.