1
1 night booking
I have a minimum 3 night stay policy on our standard rate. But booking.com has just taken a booking for 1 night next year. How can I cancel/change this booking? Many thanks.
I have a minimum 3 night stay policy on our standard rate. But booking.com has just taken a booking for 1 night next year. How can I cancel/change this booking? Many thanks.
Sounds like you may not have set the Restriction when you added new rates. Check in Rates, Calendar - use List view and open up down left to see Minimum stay.
Contact guest and explain and ask the to cancel
No just checked, definitely set for minimum stay three nights. How do I contact booking.com about this?
Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us