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3 insights to monitor guest behaviour changes

Hi everyone!

It's Janita and I am back again with some insights. 

As traveller behaviour continues to change and new travel trends emerge, we’re providing partners with timely customer search insights to help them capture demand. 

It’s as easy as accessing the Analytics tab in your extranet and opening Booker Insights. You can change the view between Country/Region, Travel Purpose and Device. Then compare your property to the Competitive Set, Peer Group or Market to see how you compare. You can even compare with last year to see how behaviour has changed throughout the last 12 months. 

  1. Country/region - use this view to find your split between Domestic and International travellers, and specifically which country they are travelling from. 
  2. Travel Purpose - use this view to see the split between Business and Leisure travellers
  3. Device - use this view to see which device guests are using to book your property and market

By digging into this search data, you can uncover insights tailored to your market over the past and use them to optimise your availability, promotions and policies.

 


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Isle of Wight … 2 years ago

How can hosts / partners trust your data to be correct when we can't even trust your basic calendar data and calendar sync to be correct?

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Janita - Accou… 2 years ago

Dear Isle of Wight, 

Thank you again for your continued feedback. Please ensure that this is also reported through the correct channels so that we are sticking to the topic of this post. Should you find evidence that your data in the Analytics tab is incorrect, please report this through the correct channels as well. 

This data is a great way for our partners to delve deeper into what is happening in their regions and adjust strategies accordingly should they like. 

Have a lovely day, all! 

r
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Rakibul Ahmmed 2 years ago

The property in reference to which I sent this message is my old account.  Then I didn't understand anything so I closed it and opened a new account whose name is ...  And the number ...  Now my main problem is with my new account.  I opened the Plus account with the mail from my master account but unfortunately a character in the Plus account email got a mistake.  And I forgot the password when I logged in by logging out of that new plus account and the link for the new password goes to the wrong mail that I missed my character which I don't get.  And if I give my correct mail, if the new password is created from there, the Plus account will not accept it and I will not be able to hack into my new account in any way.  What can I do now?  I couldn't give you a phone call even after trying a lot in the office here.  Please help me. Kindly regarding

Rakibul Ahmmed

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michael beeston 2 years ago

 Isle of White.........Very interesting comments...................Good luck Maria.............Business  is still quiet in Queensland Australia but hopefully picking up.............Xmas soon but our Borders are still closed till 17th December.Ahhhhhhhhhhhhhhhhh !!!

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M Adamopoulou 2 years ago

Thanks Michael…for good luck…

Unfortunately, BDC hasn’t paid me yet…

I have closed my calendar…cannot afford not getting paid…

 

BDC has disappointed me…

 

Wish your borders open soon so travels can visit your incredible Pinnacle!!!

 

Xmas is coming so get ready for many bubble s…

 

Cheers!!!

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Janita - Accou… 2 years ago

Hi Maria, 

I am sorry to hear you are disappointed. I have taken a look at the property which you have attached to your account here and all payouts appear to have ben processed. As this is not my department, or area of expertise, I have also tried to reach out to somebody to assist you as a courtesy as it appears you still have questions regarding this payout. Please note, I cannot assist anymore on this unfortunately as I am not in finance.

Thank you for your patience!

Janita

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M Adamopoulou 2 years ago

Dear Janita,

Highly appreciate trying to help me…

I very well understand that Finance Dept is not your Dept and I am not expecting you to resolve my payment problem… I really appreciate that you have taken time to look at my payment status….that’s the problem…that although my payment status is showing….paid  on line….payment transfer hasn’t been received…

 

This is very frustrating and I am really sorry that I have to keep on posting…but …money makes the world go around!!!

 

Please have a look at my  following Sept Pay Out Summary and please let me know if it makes sense!!!   
 

 

Thanks again for your kind assistance…and wish you a happy day….

 

H

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Janita - Accou… 2 years ago

Hi Maria, 

I do not know what DZ refers to so unfortunately cannot help you here. I have sent that message on to someone in finance so hopefully they reach out to you soon. 

Thanks! 

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M Adamopoulou 2 years ago

Hi Janita,

Thank you so much for your feedback…

 

That means at least  that I am not the only one that doesn’t understand this transaction…

 

You have made me feel much better and do hope Finance Dept reaches me…

 

Thanking you once again…

 

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michael beeston 2 years ago

 

Thanks Janita.............................well done.  Michael.

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M Adamopoulou 2 years ago

Excellent!!!

 

Thanks Janita…thanks Michael….

 

My gratitude to both of you!!!

 

 

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michael beeston 2 years ago

 

Maria.   I  cannot believe this ..............You of All people. !!!!  .You have ALWAYS been a great Ambassador for BDC....................I am so so dissapointed for you..............Anyway another Adventure and welcome Xmas and its happier times ...................

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M Adamopoulou 2 years ago

Michael thank you so much for your kind words…

 

The worst thing is that BDC doesn’t bother to reply to my over 50 messages I have send to them since August…

 

BDC used to reply to my requests on the post…don’t understand what has changed!!!

Many parters seem to have problems with the Finance Dept!!!

 

Christmas is coming…so let’s think positive…

 

Cheers!!!

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michael beeston 2 years ago

Maria ..as you know we have an Apartment in Abu Dhabi and after 100 messages and over 50 phone calls......................STILL NO ANSWER to a complex question ..so its not Only BDC.....Ahhhhhhhhhhhhhhhhh !!! help sometimes !!!

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M Adamopoulou 2 years ago

Yes…yes…Michael…thanks for reminding me…

 

Some people are very unprofessional…that’s why we are here…to straighten things out…ha….ha…

 

Thanks…thanks…