We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

About booking number *** guest refuse to came at hotel

Hi

The booking number *** guest are refuse to came at hotel to make continue booking.

2 Replies
9 Views

8
pibomarco

Ask the guest to cancel their booking. Or mark a no-show the next day.

+1
5 days ago
10
BrookAve

 

Hi

 

Depends on if the guest has prepaid or not

 

If not then phone booking to cancel and free up the availability.

 

If yes and Guest has said they are not coming, but not asked to cancel, mark as No-Show

 

If Guest requested cancel and not prepaid, then use the Request Cancel on the details page, with option2.

 

Kind Regards

+1
5 days ago