1

About booking number *** guest refuse to came at hotel

Hi

The booking number *** guest are refuse to came at hotel to make continue booking.


8
pibomarco

Ask the guest to cancel their booking. Or mark a no-show the next day.

11
BrookAve

 

Hi

 

Depends on if the guest has prepaid or not

 

If not then phone booking to cancel and free up the availability.

 

If yes and Guest has said they are not coming, but not asked to cancel, mark as No-Show

 

If Guest requested cancel and not prepaid, then use the Request Cancel on the details page, with option2.

 

Kind Regards